Standardized Service Station Management SSSM)

Standardized Service Station Management SSSM) – developed by FUTURENT Consulting

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Category Archives: Customer

VIDEO: Customer slips and falls

December 22, 2016by Ruan Schoeman Leave a comment

Customer walks into a shop and then slips and falls. The tiles appear to be very shiny, but not wet, possibly indicating that they are quite slippery even when dry.

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Customer, Videos

VIDEO: Thief steals purse from customer’s handbag

December 16, 2016by Ruan Schoeman Leave a comment

A couple are buying groceries while the thief walks past. She spots that the customer’s handbag is open. She takes a quick glance around to see if anyone will see […]

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Convenience Store, Customer, Videos

VIDEO: Container in the back of a taxi catches fire

December 13, 2016by Ruan Schoeman Leave a comment

Attendant and driver are filling a container in the back of a taxi. They forget the cardinal rule and don’t take the container out to place it on the ground […]

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Customer, Employees, Fire, Forecourt, Videos

VIDEO: Shoplifter steals cold drinks

December 9, 2016by Ruan Schoeman Leave a comment

Shoplifter steals cold drinks and hides them in his trousers. He must have another pair of trousers or something that is tied off so the bottle doesn’t fall out the […]

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Convenience Store, Customer, Videos

VIDEO: Shoplifting nun steals liquor

December 8, 2016by Ruan Schoeman Leave a comment

Shoplifting nun caught on tape stealing items. And to make it worse, she’s in a liquor store.

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Convenience Store, Customer, Videos

VIDEO: Customer’s vehicle overfilled

December 2, 2016by Ruan Schoeman Leave a comment

Customer’s vehicle is overfilled and results in both the attendant and another customer slipping and falling on the fuel spill.

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Customer, Employees, Forecourt, Videos

VIDEO: Attendant is tripped and thrown by pump hose

December 1, 2016by Ruan Schoeman Leave a comment

Attendant is assisting a customer and provides change for the transaction. The customer believes the transaction is finished and drives off. The attendant is then thrown up and over, out […]

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Customer, Employees, Forecourt, Videos

VIDEO: Bakkie crashes into pump and forecourt attendant

November 25, 2016by Ruan Schoeman Leave a comment

Driver loses control of bakkie and crashes into the forecourt and an attendant assisting a customer. The driver recovers nd is able to climb out of the bakkie, but the […]

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Customer, Employees, Fire, Forecourt, Videos

VIDEO: Static causes explosions on forecourts

November 16, 2016by Ruan Schoeman Leave a comment

This video contains a few clips of fuel vapors igniting, probably because there is a static electricity discharge.

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Customer, Employees, Fire, Forecourt, Videos

VIDEO: Fire erupts at the pump

November 8, 2016by Ruan Schoeman Leave a comment

Most fires on the forecourt start as a result of static electricity building up and then igniting fuel vapor at the pump:

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Customer, Employees, Equipment, Fire, Forecourt, Videos

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What do we do?

  • What do we do?
    • SSSM Fuel Industry Induction (for potential Dealers)
    • SSSM Buyer Support
    • SSSM Audit
    • SSSM Financial Management
    • SSSM Financial Benchmarking
    • SSSM Business Transformation
    • SSSM Staff Training
    • SSSM Manager & Supervisor Training
    • SSSM Dealer Training
    • SSSM Performance
    • SSSM Career Development Path
    • SSSM Mentoring Support
  • Download the SSSM Brochure
  • Contact Us
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